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ABOUT FAIRFIELD

If you are looking to buy a new or an Approved Used BMW make Fairfield BMW your first visit.

Latest News & Events

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BREXIT PRICE PROTECTION

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FAIRFIELD SCOOP MULTIPLE NATIONAL AWARDS FOR EXCELLENCE.

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Fairfield BMW renew East Stand sponsorship

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BMW Help: Recalls

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The new BMW M5 has arrived at Fairfield

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The Brand New BMW X2. Test Drive Today.

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Fairfield BMW Presents: 'Masters Of Performance'.

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Fairfield Sponsors Hadleigh Town Christmas Lights

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BMW M5 Roadshow

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Fairfield Sponsors Leighwood United Y.F.C

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Southend United Manager Phil Brown picks up his brand new BMW

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NEW Showroom Arrival

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SPECIAL OFFER FOR ALL SEASON TICKETS HOLDERS OF SUFC.

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Southend United’s newest signing Michael Kightly picks up his brand new BMW

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Southend United Manager Phil Brown picks up his brand new BMW

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New BMW 5 Series Saloon Video

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SUFC Mascot Day Winner

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SUFC Press Day

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SUFC & Fairfield BMW pictures & competition

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Bodyshop Manager of the Year

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Business Partnership

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Alan Covington

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Southend United & Fairfield BMW

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Pictures of our Networking Event

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Essex Wildlife Trust

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Ross Wayland

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Fairfield Customer Commitment.

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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New Vacancy

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Chris Powell Pre-Match talk LIVE at Fairfield

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your perfect BMW couldn't be closer

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Explore the dealership

Let us know your feedback.

We aim to provide a 5 star Customer Experience to every customer. When we exceed your expectation, or if we fail to meet our own high levels of service please do let us know your feedback - please email marketing@fairfieldbmw.co.uk

Latest Bodyshop news.

- Our employees are trained to BMW Standards maintaining the highest levels of quality. - We only use BMW Approved repair methods ensuring a safe repair. - We will always use Genuine BMW Parts and paint. - We will ensure that you are kept informed during the repair process. - Following the repair of your vehicle, the BMW anti corrosion warranty will remain in place. - We will return your car to you washed and vacuumed. - We will issue you with a BMW Approved Certificate of repair which guarantees our quality of workmanship for the lifetime of your ownership of the vehicle.

Meet the team

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Peter Dodson

Head of Business

Andy Matthews

New Car Manager

Darren Mayne

Used Car Sales Manager

Dan Beckett

Retail Manager

Adrian Rogers

Retail Manager

Chris Wilson

Retail Consultant

Paul Dumenil

Retail Consultant

Casey Lyons

Retail Consultant

Steve Pudney

Retail Consultant

Craig Brooks

Retail Consultant

Emma Coote

Customer Experience Manager

Nicki Whiskin

Business Administrator

Jane Talbot

Customer Loyalty Manager

Joe Nicholls

Service Manager

Ross Wayland & Danny Maskell

Master Technicians

Adam Walsh

Parts Manager

Stuart De'ath

Bodyshop Manager

Dave Judd

Parts Advisor

Our Bodyshop Team

Brian Cooper

Service Advisor

Customer Reviews

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car collected on time, updates given and returned in good time.

Service

Price and service first class.

Service

service cost great. Booked service 10 days in advance, promised i would be dropped off to work & picked up from work (just a mile away). Instead a taxi was booked which did not turn up. sales person kindly gave lift after waiting 45 mins.

Service

Staff very helpful at all levels but it would be nice if they rung you back when they said they would.

Service

Fast and efficient

Service

I was kept informed all the time - and the update video sent by text message is a very useful innovation.

Service

Informative staff with helpful text message with video afterwards.

Service

CAR RETURNED , NOT WASHED OR CLEAN INSIDE

Service

Staff helpful and looked after our needs

Service

Very helpful and gave first class service and solved my cars problem.

Service

Dash cam had all the wires (power & rear connection) pulled and then not replaced. Took me a few days to notice that they had been removed

Service

The service provided was good, I cannot be critical but it still doesn't match the professional welcoming I get from the Lexus dealership where I get my first car serviced.

Service

Whilst the problem appears to have been resolved (bad odours emanating from the climate control / air conditioning system) I was not happy to be told that I would be charged to resolve the problem even though the vehicle is still under warranty

Service

All good service

Service

While satisfied with Fairfield Garage, still disappointed that an "update" has removed the capability of playing the in car radio while having my phone connected to the car via Apple Car Play. This was possible previously and seems a step backwards

Service

Very friendly always willing to go the extra mile.

Service

Efficient quick service

Service

Video inspection given for car

Service

The booking in process was easy and my car was ready an hour earlier than expected. All staff are polite and helpful - nothing seems to be too much trouble for them.

Service

Car taken for a service at 9 a.m. but not available for collection until after 5.30 p.m.

Service

Job done quickly whilst I waited

Service

The vehicle in question was actually purchased by my friend, Mrs Vincent, who does not have access to the internet. She was particularly grateful for the kind, thoughtful and painstaking attention given by your colleague M/s Lauren Partner.

Service

Work carried out on time and as promised and you get treated like your special

Service

Very happy with the service and efficiency of Paul Gowers and all the staff Nice show room with plenty of cars to view and sit in.

Service

V Good.

Service

The problem went back to the original purchase if the car. We replaced two batteries and sat nav replaced meaning we're out of pocket having to buy a new battery and pay the excess on the insurance before the problem was finally identified.

Service

The key drop is good idea, but not for everyone, when the receptionist is not busy the personal touch helps

Service

Communication was excellent throughout, I was kept updated and I was not kept waiting on either delivery or return.

Service

Very satisfied video was a good touch just did not receive a text when car was ready to collect i just went at end of day

Service

Rey good, quick and efficient service

Service

All good

Service

Just excellent

Service

We booked a service on our old car the day before it was due to be returned to BMW. This service was not carried out as they had it booked in for the day after it was collected. The date of collection was given to them several times.

Service

Service booking was made for the 28/08/19 however I needed to change the date. I called and changed the appointment to 31/08/19. BMW turned up on the 28/08 to collect my car meaning the change did not take place. Luckily hubby was working from home.

Service

The Service itself was great, the car was returned lovely and clean, it's just the Micro filter issue which spoilt it

Service

Please see comment above, customer service provided by Amber was excellent and a total surprise! This service has secured my business with Fairfield.

Service

MOT carried out whilst waiting, but seemed to take a long time, when queried I was told car was being valeted, I feel the valet should be an option if you are waiting.

Service

ok but not special. Didnt manage to clean the car before returning

Service

My initial visit regarding the fault on my car, was dealt with unsympathetically by the male service advisor. he gave negative responses to my concerns and questions, i hope i don't have to deal with him again. he was not a good ambassador for BMW.

Service

The MOT was good then the aircon service revealed a fault which they fixed under warranty. Liaison with me was ok but I wasn't called on Saturday as promised and information was a bit wayward! Car was kept longer but couldn't get a car!

Service

My only issue with the service I received was whoever cleaned my car. I needed to clean it again when I got home as they hadn't dried it properly, there were run marks everywhere, the boot hadn't been vacuumed, drivers mat just thrown in the footwell

Service

Friendly staff who clearly knew what they were doing

Service

Fast & efficient.

Service

Car came back with a scratch on it parts on my back seat and no return calls.

Service

Service hit and miss as car was in for engine rattle for 2 weeks then home for 3 weeks before being returned as rattle still there and in garage for a further 3 weeks - we had to chase up to see what was happening

Service

All worked according to plan and very efficient. Just a little longer wait than usual for the courtesy cleaning but not an issue that distracts from overall experience.

Service

Car still not fixed

Service

Collection and delivery of vehicle when they said they would .... brilliant service

Service

Fautlesd experience

Service

3 times I have said the keys are defective and break 3 times this has been ignored I was with a major client when the key fob got lost as it had come away from the main key. We spent an hour looking for it so as I could then restart the car

Service

Although my car was booked in for a safety recall it was given a visual check which revealed exposed cord on one tyre. This potential danger was reported to me, resulting in me buying a new tyre. Now driving in a safer car.

Service

Absolutely fantastic service delivered by Martin and Joe from the Fairfield BMW Service team. Work completed as agreed and on time. Car was returned immaculate. Thank you

Service

Had to wait 25 minutes to be seen. Car was not cleaned. 12pm appointment for a 90 minute slot. Didn't leave till 14:10.

Service

I have had a couple of dealings with Fairfields and I can't fault the staff or the service, friendly, professional and reliable.

Service

Work completed on time and car valeted.

Service

personal attention and nothing too much trouble

Service

Reception very good and spoke to Chris the sales guy about new car

Service

Work carried out correctly, car returned washed.

Service

Greeted befor I had even parked my car! Looked after throughout. Very happy.

Service

They answer the phone, very refreshing these days. Staff are friendly and polite, well dressed, overall very professional.

Service

No one phoned when my car was ready for collection after servicing. I had to phone to find out. My car started to loose power as I drove away, therefore I took the car back. Had to wait until next day for my car to be fixed. No apology.

Service

Friendly staff, fast service.

Service

Customer service not great

Service

On time - polite customer service.

Service

Well looked after.

Service

all was good

Service

everything was carried out as promised.without any problems.

Service

Fairfield - it's in the name, you get treated fairly and well. Efficient and courteous. They look after you with a lift/ taxi/ replacement vehicle. They know their product and keep you informed. Great job of valeting the car afterwards!

Service

Very helpful, but I'd expect that based on how much it cost.

Service

Service was dobe as quickly as they could, I didn't realise I wasn't booked in for a waiting appointment. Had to sit & wait

Service

Very pleasant staff, good service and a brilliant courtesy car.

Service

I had a problem with drivers side glove box lid not closing which was reported at time of servicing. I got notified that a replacement part had been ordered and should be arriving in a few hours for fitting. I was amazed that all was completed.

Service

Always personal helpful service. Could not ask for more.

Service

My car went in for recall was told it could take up to 6 weeks it was ready after couple of days can't get better than that

Service

The service

Service

Good customer service

Service

Given that I delivered my car at 08:00 but it wasn't ready until 17:00 it took far too long to do the service. I would appreciate an explanation of exactly why and how long the actual service takes.

Service

It wasn't a service my car had a recall

Service

Service didn't pick up the main issue I identified. Then had to pay for diagnostics over same issue three days later, spending over £1100 on my car in one week, including two diagnostics. Staff didn't know of my appointment and didn't listen well. We

Service

The fast track service was not offered to me. I asked if they could advise the cost and was promised a call back which I never received. Also asked for tyres to be put at correct pressure which was not done even though i was told it was!

Service

Service was done satisfactorily and as requested

Service

Read above I will inform bmw headquarters and Trading Standards as my experience is nothing like milking the customers. If you try to tell me this was appropriate handling of my issue my reply is only one - will go to Merc or Audi next time

Service
Good Morning Doctor and thank you for your feedback. Unfortunately, when a software issue arises, there will be diagnostic time which of course is chargeable. When the fault is found, a repair will be authorised by the customer and again a charge will be passed on. I understand this was explained.

Last service sheet was left in service book as this was not stamped last time, but this was not returned with the service book & now I assume lost. I have emailed customer support & no response.

Service

Nothing at all to complain about! As always a personal service, quick and very easy.

Service

Dealt with my service and tyre replacement with top efficiency and managed to sort my wife's tyre replacement at the same time. top marks!

Service

As always, professional and courteous service from initial call to make the booking through to driving away the vehicle.

Service

MOT was done in good time and car cleaned as well, what is not to like?

Service

Able to get the work done within 24 hours of phoning the device department

Service

Actual service good but would expect car to be cleaned properly when they had offered the service!

Service

When booking my car in I was told they would require my car for the entire day rather than giving me the option of a time slot.

Service

I had no issues arising and my car was serviced to my satisfaction.

Service

Paper contained an error: date of next service is shown as Nov 2019 while on board computer says Nov 2020. The centre confirmed 2020 as correct and explained the error was due to a known software fault. So why was this not explained up front?

Service

fast and kept me informed

Service

Always friendly environment, waiting area is really nice and the cars in the showroom are lovely to look at.

Service

They cleaned the car prior to its return.

Service

Same answer applies. Have been coming for more years than I care to remember.

Service

It's not actually fixed the problem and I need it to be checked again. Luckily it's booked in for the first service, so hoping it will be dealt with, whilst I do have a courtesy vehicle, this time.

Service

Overall very good , never received e.mail that was requested.

Service

as per question one above

Service

Quality of the product, and the service given

Service

Unfortunately to many problems to compose in 250 characters

Service

I have written to Peter Dodson of Fairfield (5.7.19) with my reasons for dissatisfaction but to date have not had the courtesy of a reply.

Service

When picking up my car was asked if I wanted GB on plates said yes but wasn't done phoned them and they delt with it straight away no waiting or hanging around

Service

Again, let down by communications.

Service

An ideal set up. Great team.

Service

During the repair a blue tooth speaker was removed from the car. Despite two phone enquirers there has been no satisfactory resolution of this matter. Also repair to Connected drive system has not been wholly successful, continues to randomly reboot

Service

Good contact. Great customer service

Service

No interest in my continued custom Take it or leave it attitude Did not make me feel valued

Service

An excellent all round service. All staff were friendly and a prompt service.

Service

The only downside which prevents me giving full marks is the amount of waiting around customers have to put up with. It seems as though talthough there are lots of employees they are all busy doing something else or engaged in private chit chat.

Service

I did mention that I would like my wheels balanced as I had a vibration but to the best of my knowledge this was not done and there nothing written to say that it was

Service

The service was first rate with the greatest of help and support from all departments in the diagnosis of the fault, the repair to the car, and the service from the reception staff. To be highly recommended.

Service

I think my response above says it all. I would have said completely dissatisfied but the finished job was good (apart from the small issue mentioned above).

Service

Hats off to William in servicing who I spoke to. He remained thoroughly professional and very helpful every step of the way from vehicle pick up to drop off.

Service

Very easy process

Sales

Got my new car very quick all ways treated very well very good dealership

Sales

Informed throughout and able to answer all questions asked!

Sales

Steve Putney at Fairfield's looked after me very well.

Sales

Paul Gowers went above and beyond in all areas

Sales

Our sales consultant Chris Wilson is incredibly professional and knowledgeable and never fails to make us feel part of the 'BMW family'!

Sales

Great service from start to finish nice handover in a handover bay flowers for my wife the salesman went out his way to.find me a deal and didn't give up finding something that would work but didn't do this in a pushy and annoying way!

Sales

I had no problems at all with purchase salesman first class

Sales

Couldn't have been more helpful

Sales

Everyone professional and courteous, and I picked up the car in under a week

Sales

The salesperson we dealt with didn't appear very knowledgable about the product

Sales

I was impressed by the efficient polite service received from my first call to BMW Southend. I was allocated a motability consultant, Soph, who expertly steered me through the very pleasant process of choosing the ideal car that suit my requirements.

Sales

Made very easy

Sales

never once felt pushed into the sale

Sales

Excellent customer service by Chris Wilson at every stage

Sales

The only reason for being 0.1 off a perfect 5 was that I had arranged to pick up my car at 10.30am on Sat 13th July and Casey was 10 or 15 mins late whilst he was getting my car. If one of the receptionists or another colleague told me that Casey was